KVKK Data Protection Disclosure

Data controller: Response360 [company name / address / VERBİS registration no]. Contact: [email protected].

• →Identity/contact: phone number, email address.
• →Customer communication: message content and attachments.
• →Transaction security: log records, IP address, timestamps.
• →Account information of the customer (tenant) and authorized users.

• →Running omnichannel customer communication and support processes.
• →AI message triage and selection of a suitable FAQ answer.
• →Routing sensitive or uncertain messages to a human queue.
• →Consent-based commercial electronic messaging (broadcast).
• →Billing, account management, information security and audit.

Your personal data is processed under KVKK art. 5/2 on the bases of contract performance, legal obligation and the controller’s legitimate interest; and, for commercial electronic messages, under art. 5/1 on the basis of explicit consent.

Your data is processed via infrastructure and sub-processors located in the EU (Frankfurt) region: AWS SES (eu-central-1), MongoDB Atlas (Frankfurt), a WhatsApp Business Platform provider, and an OpenAI-compatible AI provider. Where any cross-border transfer occurs, the conditions of KVKK art. 9 are observed.

Message and queue data is retained for a TTL defined by RETENTION_DAYS and automatically deleted afterward. Opt-out records are retained to prevent renewed contact.

• →To learn whether your personal data is processed and request information about it.
• →To learn the purpose of processing and whether it is used accordingly.
• →To request correction if processed incompletely/incorrectly.
• →To request erasure or destruction.
• →To object to processing and seek remedy for damages.

You may submit requests to [email protected]. [Written application address / KEP address to be added.]