OMNICHANNEL AI CUSTOMER MESSAGING

The AI Era of Customer Communication — Speed and Precision, Together

Response360 brings every customer message from WhatsApp, Instagram, website chat, SMS and email into a single stream. AI answers repetitive questions instantly; anything sensitive or that needs a personal touch is routed to the right person automatically.

Get a 15-minute demo→See how it works→

verifiedMeta Business Platform partnershield_lockOfficial WhatsApp Business API · GDPR compliant

AI that never fabricates
Data in the EU (Frankfurt)
Turkish-native, TRY-ready

Active conversations

1,284

Unified inbox

5 channels · one stream

Today1,284 messages

78% answered by AI22% routed to a team

+90 5•• ••• 24AI · 2s

When will my order ship?

Web chat · visitorAI · 2s

Is this in stock, and when does it arrive?

@melis.kAI · 3s

How do I start a return?

+90 5•• ••• 71Routed to team

I have a complaint after treatment — I need a doctor.

[email protected]AI · 4s

Can you update our corporate invoice details?

+90 5•• ••• 08Routed to team

I want to cancel my appointment and get a refund.

verifiedMeta Business Platform partner · WhatsApp Business Platform

KVKK & GDPR compliantData stored in the EU (Frankfurt) regionOfficial WhatsApp Business API infrastructure

ONE DECISION, TWO OUTCOMES

For every incoming message, Response360 answers one question: should AI handle this, or should a human see it?

AI · INSTANT

Answers repetitive questions in seconds

Pricing, shipping, returns, opening hours, appointments… Frequently asked questions are answered automatically from the answer bank you approved, in your own brand voice. Customers don't wait, your team doesn't burn out.

→ You write the answers, AI only picks the right one
→ No made-up replies — it never goes outside the bank
→ 24/7, at the same speed across every channel

HUMAN · WHEN NEEDED

Routes the sensitive to the right person

A complaint, a special case, a legal or health-related question… Messages that shouldn't be auto-answered are never closed by AI — they land directly in front of the right person on your team.

→ Each customer defines their own sensitive topics
→ When in doubt, it always hands off to a human
→ Who answered what, and when — all on record

STEP BY STEP

From setup to live, in four steps.

Connect your channels

You connect your WhatsApp account in minutes; we handle the entire setup. Other channels join the same stream as they open.

Define your answer bank

You enter frequently asked questions and their answers from your own panel. You also decide which topics must never be answered automatically.

AI classifies messages

Known questions are answered instantly; ambiguous or sensitive ones automatically land in your team's queue.

Schedule your broadcasts

Send automated bulk messages to your opt-in list, to the segment and time you choose. Anyone who opts out is never contacted again.

WHAT IT OFFERS

Automation, but control always stays with you.

Everything you need to run customer conversations at scale — a unified inbox, fail-safe AI, campaigns, analytics and audit — with your team always in charge.

Inbox & AI

inbox

One inbox

WhatsApp, Instagram, website chat, SMS and email — messages from every channel gather in one stream. Your team never switches tabs.

record_voice_over

AI replies in your brand voice

Answers come from the bank you wrote; AI only picks the right one and never invents a reply.

support_agent

Human queue & handoff

Sensitive messages automatically land with the right person, answered from the panel.

Reach & campaigns

campaign

Templates & campaigns

Manage approved message templates and run scheduled broadcasts with delivery reports — no spreadsheets, no guesswork.

monitoring

Analytics that matter

See message volume, AI-answered rate, escalations and response times at a glance, per channel and over time.

alternate_email

Send from your own domain

Email goes out from your own verified domain with DKIM, SPF and DMARC aligned — your brand, your deliverability.

Trust & control

verified_user

KVKK-compliant opt-in management

Consent and opt-out records are kept; anyone who opts out never gets messaged again.

history

Who answered what, and when

Whether each reply was given by AI or a human, and which action came from which IP, is all on record.

admin_panel_settings

Roles & per-tenant isolation

Every business runs in its own isolated space; role-based access keeps each teammate to exactly what they should see.

WHY RESPONSE360

The trust-first choice for Turkish and EU businesses.

Most tools automate first and ask questions later. Response360 is built the other way around — safe by default, compliant by design, and made to feel native for Türkiye and the EU.

psychology_alt

AI that never fabricates

The AI only picks one of your own approved answers. It never invents a reply, and anything sensitive or uncertain always goes to a human.

public

KVKK/GDPR & EU data residency

Customer and message data is stored and processed in the EU (Frankfurt) region, in line with KVKK and GDPR — a real advantage for regulated sectors.

translate

Turkish-native, TRY-ready

A fully Turkish interface and workflow, priced for the local market — not a translated afterthought bolted onto a foreign product.

lock

Secure multi-tenant by design

Per-tenant isolation and role-based access are built in from the ground up, so your data and your customers' data stay separate and safe.

ONE INBOX

Wherever your customer writes from, you manage it in one place.

Response360 is built to manage multiple channels on a single tenant. WhatsApp is live today; Instagram, website chat, SMS and email are rolling out one by one.

Live

Instagram

Soon

Website chat

Soon

SMS

Soon

ADAPTS TO EVERY SECTOR

Not for one sector — for every business that receives messages across channels.

What gets answered automatically and what reaches a human is different for every customer. Response360 works by letting you define those rules for your sector and your tone.

shopping_cart

E-commerce

Answers shipping, returns, stock and order-status questions instantly; routes complaints to an agent.

volunteer_activism

Nonprofits & NGOs

Automates donation, membership and event questions; routes sensitive matters to the right officer.

local_hospital

Clinics & health

Handles appointment and general info requests; never auto-answers medical questions, forwards them to a specialist.

school

Education & courses

Answers enrollment, fee and schedule questions; passes student/parent special cases to an advisor.

concierge

Services & booking

Resolves availability, pricing and reservation questions; drops special requests to the team.

real_estate_agent

Real estate & finance

Handles listing and general process questions; routes contract and legal matters to an agent.

CONNECTS TO YOUR STACK

Fits the tools you already run.

A public API and webhooks, plus native integrations rolling out — so Response360 plugs into your store, your automations and your workflows.

wordpress

WordPress / WooCommerce

Coming soon

shopping_bag

Shopify

Coming soon

bolt

Zapier / Make

Coming soon

account_tree

No-code flow builder

Coming soon

webhook

Public API & webhooks

Coming soon

BY THE NUMBERS

One stream, instant answers, data within borders.

Channels in one inbox

0/7

Uninterrupted automated replies

~0 s

Response time on repetitive questions

Your data in the EU (Frankfurt) region

COMMON QUESTIONS

Frequently asked questions

WhatsApp is live today. Instagram, website chat, SMS and email are rolling out one by one, added to the same inbox — you manage them all from one panel.

LET'S START

Let's look at your message load together.

In a 15-minute call, let's assess the message volume coming to your channels and which questions can be automated.

Book instantly from the calendar→

Or write a few lines below and we'll get back to you.