Connect Response360 to your other tools

WhatsApp is Response360's most mature channel. Your customers message you on WhatsApp; messages land in your unified inbox, the AI auto-answers the suitable ones from your own content, and routes sensitive or unclear ones to an agent.

Connecting your WhatsApp number

A WhatsApp number is connected through Response360 from Channels → WhatsApp in the panel. Because business messaging on WhatsApp requires an official approval process, Response360 handles activating your number on your behalf — we take care of the required provider/Meta approvals. So on first setup, after you share your business details, we open the channel for you; from then on the inbox, AI and campaigns are under your control.

Once the channel is connected, WhatsApp shows as Connected on the Channels screen and you start receiving messages.

Incoming messages and AI triage

When a customer message arrives, Response360 follows this order — the AI never invents information, it only answers from the content you defined:

1. 1Sensitive-topic check. If the message falls under one of the sensitive topics you defined, the AI produces no answer at all — it is routed straight to an agent.
2. 2Ready answer (FAQ). If the question matches one of the FAQ answers you wrote in advance, the AI picks that answer and sends it.
3. 3Knowledge base. If no FAQ matches, the AI may compose a reply by quoting only the documents you added to the Knowledge Base; if it isn't confident enough it still hands off to a human.
4. 4Otherwise, to a human. On any uncertainty the conversation drops into the human queue; an agent answers from the inbox.

You edit your FAQ and knowledge-base content in the panel under Knowledge Base and the FAQ sections, and sensitive topics under Settings. How much work the AI takes over depends entirely on this content.

Campaign and template sending

From the Campaigns section in the panel you can send a bulk WhatsApp message to a customer list. Per WhatsApp's rules, sends outside the 24-hour reply window require a pre-approved template. You define your templates in the panel and submit them for approval, then select the approved ones in campaigns. The campaign screen also provides a delivery funnel, per-recipient results, test sends and cancellation.

Where to get it

There is nothing to download or install for WhatsApp. Connect it in the panel under Channels → WhatsApp and Response360 activates the number for you.

Add a live chat bubble to your website. Visitors write from the site, messages land in the same inbox and pass through the same AI triage as WhatsApp (sensitive → human, FAQ/knowledge base → auto-answer).

Embed snippet

Add the snippet below just before the </body> tag on every page where you want the chat to appear. Get the TENANT_KEY value in the panel under Channels → Website chat. This key is not an API secret — it can safely appear in your page HTML.

<script src="https://app.response360.io/webchat.js" data-key="TENANT_KEY" async></script>

On WordPress you can also paste it into your theme footer or a “header/footer scripts” plugin. No other file or setup step is needed.

Appearance, pre-chat form and satisfaction survey

In the panel under Channels → Website chat you customize the widget with a live preview: color/theme, position, launcher text, logo and avatar, greeting messages; a pre-chat lead form (name, email, phone — each toggleable optional/required, with an optional GDPR consent notice and checkbox) and a post-chat satisfaction survey (CSAT).

Allowed domains (security)

To make sure the widget only runs on your own site, use the Allowed domains setting. If you enter a list of domains, the widget only runs on those sites; it won't open even if embedded elsewhere. If you leave it empty the widget runs anywhere. We recommend adding your own domains.

Where to get it

The embed snippet lives in the client panel under Channels → Website chat — copy it from there. No plugin or download required.

Send campaign and notification emails from your own domain. To prove the emails really come from you (and to stay out of spam), Response360 verifies your sending domain with DKIM / SPF / DMARC.

Verifying your sending domain

1. 1In the email-domain section of the panel, use Add domain to enter your domain and sender address.
2. 2Response360 gives you the DNS records to publish: three DKIM CNAME records, a recommended SPF TXT record and an optional DMARC TXT record. Each record's name and value comes with a copy button.
3. 3Add these records at your domain's DNS provider, then press Verify / refresh in the panel. Once the records are detected the status becomes Verified and sending from that domain is enabled.

Multiple domains and sender selection

You can verify multiple domains. Mark one as the default sender with Make default (★). When creating a campaign you can choose which verified domain to send from; if you don't, the default domain is used.

Email composer

You build your email campaigns with a drag-and-arrange block-based composer: heading, text, image, button, list, divider, spacer, and — for advanced use — raw HTML blocks; alignment and style controls; saved templates; merge fields like {{ad}} and {{sirket}} and an automatic unsubscribe / GDPR footer. You see desktop and mobile previews live as you edit.

Where to get it

Email sending is built into the client panel — no download. Add and verify your domain in the panel, then compose in Campaigns.

Fire a flow — cURL

curl -X POST https://api.response360.io/v1/flows/FLOW_ID/trigger \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "905551234567",
    "variables": { "name": "Alex", "order_no": "1043" }
  }'
# The flow sends the approved WhatsApp template and/or an
# email from your own domain — fail-safe.

Signature verification — Node.js example

const crypto = require("crypto");

function verify(rawBody, headerValue, endpointSecret) {
  const expected =
    "sha256=" +
    crypto
      .createHmac("sha256", endpointSecret)
      .update(rawBody) // raw body (unparsed)
      .digest("hex");
  return crypto.timingSafeEqual(
    Buffer.from(headerValue),
    Buffer.from(expected)
  );
}

// headerValue = req.headers["x-response360-signature"]

Honest note: a published one-click Response360 Zapier app is on our roadmap — but you can connect a Response360 Zapier app today via API-key auth, or wire it up in both directions with Zapier's generic Webhooks by Zapier building block.

Where to get it

In Zapier, search for the Response360 app (or use the CLI app the partner provides) and connect it with an API key generated in the client panel under Integrations → API keys. No key? Create one first, then paste it into Zapier's connection step.

Response360 → Zapier (triggers)

Start a Zapier flow from an event in Response360 (e.g. create a Google Sheet row when a new message arrives).

1. 1In Zapier create a new Zap; choose Webhooks by Zapier → Catch Hook as the trigger.
2. 2Copy the Custom Webhook URL Zapier gives you.
3. 3In the Response360 panel under Integrations → Webhooks add this URL as a new webhook address and select the events you want (e.g. message.received).
4. 4For security, add a verification step on the Zapier side to validate the X-Response360-Signature header with the HMAC-SHA256 method above.

Zapier → Response360 (actions)

Send a WhatsApp message through Response360 from an event in another app (e.g. send a welcome message when a new record is added to your CRM). For richer, multi-channel automations point the same POST at the flow trigger (/v1/flows/{id}/trigger) instead — the direct /v1/messages send is opt-in.

1. 1In the Zap's action step choose Webhooks by Zapier → POST.
2. 2In the URL field enter https://api.response360.io/v1/messages.
3. 3Under Headers add Authorization = Bearer YOUR_API_KEY.
4. 4Set the payload type to json and map the fields from the previous step into the body: to = customer number, text = message text.

{
  "to": "{{crm_phone}}",
  "text": "Hi {{crm_first_name}}, welcome aboard!"
}

Honest note: we don't yet have a native Shopify app — that's on our roadmap. Today Shopify connects to Response360 as a self-hosted webhook relay (source in the repo under integrations/shopify, set up by the partner) or through an automation tool. Two paths:

Where to get it

The Shopify relay is a small self-hosted Node service (repo integrations/shopify) that verifies Shopify's HMAC and calls /v1/messages. The partner deploys the relay and registers the Shopify webhooks for you. Prefer no-code? Use Zapier/Make instead (Path A below).

Path A — via Zapier / Make

Connect Shopify triggers (new order, abandoned cart, fulfillment) to Response360's /v1/messages endpoint with an automation tool. Follow the same Zapier → Response360 steps above; just pick Shopify as the trigger app.

Path B — the self-hosted relay / custom integration

Point Shopify Webhooks or Shopify Flow at the self-hosted relay (integrations/shopify) or your own endpoint, which then calls the Response360 API. This suits scenarios where you need full control of the body (personalization, conditions).

POST https://api.response360.io/v1/messages
Authorization: Bearer YOUR_API_KEY
Content-Type: application/json

{
  "to": "905551234567",
  "text": "You left items in your cart. Want to finish checkout? 🛒"
}

This is a real, installable plugin. It adds a click-to-WhatsApp widget to your WordPress site and sends an automatic WhatsApp notification on WooCommerce orders.

Download the plugin

Download the ready-to-install plugin zip below. It's the same package we ship — no build step, just upload it to WordPress.

Installation

1. 1In WP Admin, go to Plugins → Add New → Upload Plugin, choose the response360-wordpress.zip file you downloaded, and click Install Now. (Alternatively, unzip and upload the response360 folder into /wp-content/plugins/.)
2. 2Click Activate once the upload finishes (or activate it from the Plugins screen).
3. 3Open the Settings → Response360 page.
4. 4In the API Key field, paste the key you created in the panel under Integrations → API keys. Leave the API Base URL field at its default.
5. 5Configure the widget and/or WooCommerce notifications.
6. 6Save changes — you're live.

Click-to-WhatsApp widget

In the Click-to-WhatsApp widget section of settings, turn it on with Enable widget and fill in: WhatsApp number, Prefilled message, Button label, Position, Button color and an optional Custom link. The widget is added to the page as a wa.me link — it never exposes your API key to the client side.

WooCommerce order notifications

In the WooCommerce order notifications section, turn it on with Enable notifications and pick which order statuses trigger a message with Notify on statuses. Edit the message text in the Message — order received and Message — order completed fields. When an order moves to a selected status, the plugin makes the POST /v1/messages call server-side on your behalf.

Placeholders you can use in messages:

• {order_number}
• {first_name}
• {total}
• {site}

Note: sending a notification never blocks the checkout flow; if an error occurs it is recorded as an order note.